Submit a Public Complaint

Tell us what happened. Your complaint will receive a separate tracking ID.

Full name

Phone number

Email address

Application tracking ID (if available)

Optional - enter the tracking ID of your welfare application

Mailing address

Department name

Office location / branch

Employee name (if known)

Date of incident

Time of incident (optional)

Nature of complaint (select all that apply)

Poor Service

Misconduct / Rude Behavior

Unfair Delay / Inaction

Lack of Transparency

Other complaint type

Clear factual description

Include specific details, dates and names.

Attach up to 5 supporting PDF or image files (receipts, emails or photos), maximum 10 MB each.

Witness names and contact details (if applicable)

What action would you like the department to take?

I declare that the information provided is true, accurate and complete to the best of my knowledge.